Shipping and Return Policy

Shipping and Refund Policy

Last Updated: 9/4/2023

Thank you for shopping with Luxvy! We are committed to providing you with a seamless shopping experience. Please read the following Shipping and Refund Policy to understand how we handle shipping, returns, and refunds.

Shipping Information

Processing Time: Orders are typically processed within 1-3 business days (excluding weekends and holidays) after payment confirmation.

Shipping Methods: We offer a variety of shipping options, including standard and expedited shipping. The available methods and estimated delivery times will be displayed during the checkout process.

Shipping Fees: Shipping fees are calculated based on your location, the selected shipping method, and the weight/size of the items in your order. The shipping cost will be displayed at checkout for your review before finalizing your purchase.

Shipping Restrictions: We currently offer worldwide shipping. For any questions please contact our customer support team for assistance.

Tracking Information: Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor the progress of your shipment.

Returns and Refunds

We want you to be completely satisfied with your purchase. If you are not satisfied or encounter any issues with your order, please review the following guidelines for returns and refunds:

Returns Eligibility: To be eligible for a return, your item must be unused, in the same condition as received, and in its original packaging. Certain items such as items on sale are not eligible for a return.

Initiating a Return: If you wish to return an item, please contact our customer support team within [5] days of receiving your order to request a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be accepted.

Return Shipping: Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.

Refund Process: Once we receive your returned item and inspect it, we will notify you of the status of your refund. If your return is approved, a refund will be processed to your original payment method within 3-5 bussines days.

Refund Exceptions: We do not refund shipping charges, and in some cases, restocking fees may apply. If a product is returned in a condition that does not meet our return policy, we reserve the right to refuse the return or charge a restocking fee.

Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately with photos of the item and packaging. We will arrange for a replacement or issue a refund as applicable.

Contact Us:

If you have any questions or need further assistance regarding our Shipping and Refund Policy, please contact our customer support team:

We reserve the right to update or modify this policy at any time, and any changes will be posted on our website.

Thank you for choosing Luxvy. We appreciate your business and look forward to serving you!